Returns Policy

If your item is unfortunately damaged or defective, you need to Webmail: support@jevogueltd.com
email: jevogueofficial@gmail.com to get it sorted.

It would speed up the process if you provide images and order numbers correctly while sending an email to us.

IN HOW MANY DAYS CAN I PRODUCE A RETURN REQUEST?

Returns will be accepted within 30 days of delivery unless the item is custom-made. Items must be received back in a re-saleable condition, with all original packaging to receive the full refund.

Damaged or Incorrect Items:

• • If an item arrives damaged or not as described, you have 30 days to initiate a return.
  • Damaged or incorrect orders will be replaced by us at no additional cost to you.
    
    

To initiate a return, contact: jevogueofficial@gmail.com

WHERE DO I RETURN?

Please return goods to the following address, or email us to arrange a return:

Jevogue Ltd
17,Paterson Court
ML3 7GW
Hamilton
United Kingdom

I DON’T WISH TO GET A REFUND, I SIMPLY WANT AN EXCHANGE OR ISSUE NEEDS TO BE RECTIFIED.

If your items are damaged or defective and you wish to have an exchange or advice to rectify an issue, please let us know by emailing: jevogueofficial@gmail.com
Please also supply images/videos as this is very helpful to us and will enable our teams to identify your issue much faster and offer possible solutions to consider. Once a customer chooses an option or attempts to rectify the issue, we will act accordingly.

HOW LONG WILL IT TAKE FOR A REFUND?

Please note it cannot be instant as it varies on processing times both internally and externally (banks). However, we shall do it as soon as we can as we know customers need their money returned ASAP.

However, no later than:

• 7 days after we receive the goods back from you, or
• 7 days after the day you provide evidence that you have returned the goods.

6. HOW WILL I BE REFUNDED?

The refund will be credited back onto the same payment method you used at the time of the initial transaction unless we have expressly agreed otherwise.

7. ARE THERE ANY ITEMS I CAN’T RETURN?

       All products must be in their original retail condition.